We visited Dewey's Pizza in Kirkwood, MO on Saturday and were delighted by the entire experience. There was a 10 minute wait for a table, which wasn't a big deal but we were surprised that the restaurant was so busy since Saturday lunch is historically the slowest day of the week for most places. We were seated at a booth that was spotlessly clean, (as was the restroom I visited while waiting for a table) given menus, and our drink order was taken promptly by our server, Annie. The menu was clear and concise and unusually informative, something I really appreciated as I like to know what's going to be on my plate. Even though there was a team service concept going on, Annie was our main server and returned quickly with our drinks. She patiently told us about the pizza and answered our questions even though they were very busy and when I asked for a slight variation on my salad, her "no problem" reply was instant and came with a genuine smile. She also told me that there would be a slight extra charge for what I wanted, which was no big deal--fifty cents--but it was nice to be told in advance and not get the check and see it there. I love informed consent! She left with our order and the other wait staff members refilled our drinks at half-full cheerfully, albeit hurriedly, as they were still slammed. My salad arrived promptly and was delicious and unusual. The usual iceberg lettuce was nowhere to be seen, but the cold, crisp mix of field greens was a pleasant change! Since I was unable to decide between the peppercorn ranch and the house balsamic vinaigrette, Annie brought me a waffle cup of each on the side, and as a sidebar, she is one of the best wait staff I've ever had at any restaurant. She could easily make the jump to fine dining at any 5 star establishment in the country, I was very impressed with her and hope she realizes her potential. Both of the dressings were so good that we saved them after the salad course, something I normally do NOT do.Annie also told us that we could have a half white and half red pizza, a choice I have never been given before and was delighted to have since I like both red and white pizza. I finished my salad and one of the server team (not Annie) whisked away my plate, but took my used silverware off of the plate and placed it back on the table--the ONLY service flaw in the entire experience, I would have expected clean silverware to be offered and if it wasn't, the dirty utensils removed--I left them on the salad plate for a reason. Service plates and extra napkins were left in advance of the arrival of the pie, and the plates were shiny clean. The pizza arrived and it was magnificent--plenty of toppings and perfectly done with a satisfyingly thick layer of cheese on both sides. I prefer my toppings under the cheese to hold them down and prevent them from escaping off the pie, but it's a minor point. The red side was spicy with just the right bite and amount of sauce and the white side was just as good with the hint of garlic that could have been stronger, but that's a personal preference. The crust was crispy on the outside, pillowy on the inside and totally delicious--one of the best pizza crusts I have ever had. I'm ashamed to admit that we ate every single morsel of the pizza between the two of us--we are hogs to be sure--but we couldn't stop eating the delicious pizza which is why there is no dessert review included this time. Annie came by to make sure the pizza was the way we liked it and the tea refills were continued until we finished the pie and declined any further refills. The check was presented right after the empty pizza dish was removed, and the credit card was whisked away and returned for signature promptly but we were not rushed to leave even though they were STILL very busy. I have not had a service or dining experience to beat this one at any pizza establishment I have ever visited and it rates many returns and a top rating--the best I have ever given any pizza or family casual dining establishment in my life! Keep up the good word--I'm a customer forever! When I have 6 months to live, I am having my bed moved to the store!! I have also dined at their sister restaurant in University City Missouri and the food is just as good, but the service at the Kirkwood store is a little better. It's nice to see consistency in a chain!
Service 4.75 starsFood 5 stars